Rafi99 takes seriously its responsibility to protect every piece of personal information you share with us. This page transparently explains how your data is collected, used, and safeguarded.
Your privacy is not merely a legal obligation to rafi99 — it is a core value that shapes every technical and operational decision on our platform.
All data transmitted between your device and rafi99's servers is protected by 128-bit SSL encryption. This means your login credentials, payment details, and personal data cannot be intercepted or read by any third party during transmission.
Rafi99 member personal data is stored in data centres protected by strict physical and digital access controls. Only authorised personnel may access this data, and every access is logged for internal security audit purposes.
Rafi99 has never and will never sell, rent, or disclose member personal information to advertisers or unrelated third parties for marketing purposes without your explicit prior consent.
You have the full right to access, correct, download, or request deletion of your personal data. All data-related requests are processed within the timeframes set by applicable data protection laws in Malaysia.
Rafi99 uses cookies to improve user experience and analyse website traffic. You can manage your cookie settings at any time through your web browser settings without affecting the core functionality of the platform.
Rafi99 has a clear security incident response procedure. In the event of any data breach affecting your personal information, we will notify you and the relevant authorities within the timeframe prescribed by law.
This Privacy Policy explains how Rafi99 ("we", "Platform", or "Rafi99") collects, uses, stores, and protects your personal information when you use our website, mobile app, or any services we offer. This Policy applies to all registered members, website visitors, and any individuals who interact with the Rafi99 platform.
As an online entertainment platform operating in Malaysia, rafi99 is committed to ensuring that all data processing activities comply with the provisions of the Personal Data Protection Act 2010 (PDPA) and relevant international standards. We believe transparency is the foundation of trust, and this Privacy Policy is written in plain language so you know exactly what happens to your data.
Rafi99 only collects information that is strictly necessary to provide our services safely and efficiently. The information we collect falls into several main categories:
| Data Category | Example | Requirements |
|---|---|---|
| Identity | Name, date of birth, MyKad | Mandatory – KYC & age verification |
| Contact | Email, phone number | Mandatory – account communications |
| Financial | Bank account, transaction records | Mandatory – payment processing |
| Technical | IP address, cookies, session logs | Automatic – security & analytics |
| Communication | Support chat records | Option – complaint resolution |
Every piece of information we collect is used for pre-defined and legitimate purposes. rafi99 does not use your data for any purpose unrelated to the provision of our services. The following are the primary purposes for which your data is used:
Rafi99 does not sell or trade your personal data to any third party. However, under certain limited and legitimate circumstances, we may share your data with the following parties:
We work with trusted service providers to handle key functions such as payment processing, identity verification (KYC), customer support, and platform analytics. All providers are bound by strict data protection agreements and are only permitted to use your data for specified purposes.
Rafi99 will disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or in the context of a legitimate investigation into unlawful activity.
A limited amount of technical data, such as player identifiers and game history, may be shared with third-party game providers that supply game content on the rafi99 platform. This sharing is necessary to ensure game integrity and the resolution of any game outcome disputes.
Rafi99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use the platform.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help section.
Protecting your personal data is the absolute priority of rafi99. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by Rafi99. We are committed to respecting and facilitating the exercise of these rights.
Request a copy of all personal data we hold about you at any time.
Correct any personal data that is inaccurate or incomplete.
Request deletion of your personal data, subject to legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured, machine-readable format.
Request a temporary restriction on the processing of your data under certain circumstances.
To exercise any of the above rights, please contact the rafi99 privacy team by email at [email protected] including your full name, account number, and request details. We will process your request within 30 calendar days from the date of receipt.
Rafi99 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by law. Retention periods vary by data type:
Upon expiry of the retention period, your data will be securely deleted or fully anonymised in accordance with the data deletion procedures established by rafi99.
Rafi99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via a prominent notice on the website or by email to the address registered in your account at least 14 days before the changes take effect.
We encourage you to review this Privacy Policy page periodically so you are always informed of how we protect your information. The "Updated" date shown at the top of this page indicates when this Privacy Policy was last revised.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how rafi99 handles your personal data, please contact our team through the following channels:
We aim to respond to all privacy-related enquiries within 72 working hours. For more complex complaints requiring detailed investigation, the response period may take up to 30 calendar days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or any relevant data protection authority under PDPA 2010.
Rafi99 protects your privacy with the latest encryption technology and full compliance with Malaysia's PDPA. Register now and enjoy a safe, responsible gaming experience.